In this presentation we talk about our experience of seeing more and more cluster uptake from users who can't be considered traditional, 'pure' HPC users. Some of them use pre-installed and multi-core-optimized packages, some scale up their research by moving their compute from local laptops or small multi-core machines to the PAN cluster, often using less than 10,000 core hours a month but still doing research they would not be able to do without such compute infrastructure. Some don't really need large numbers of fast and/or interconnected processors, but rather a big amount of memory or more exotic architectures (GPU, Intel Phi) they would otherwise not have access to.
In this presentation, we outline our approach to new users, consulting with them to find out what their requirements are and recommending the appropriate tools for what they try to do and, equally important, what their level of HPC-literacy is. Concluding we will talk about some of the infrastructure we have built to be able to support this group of users and give some examples on how we have used it to connect researchers to our compute infrastructure.